Please read this carefully. When you book your holiday with us you are entering into a contract which binds you – and us – in various ways.

  1. The period of hire for the Caravan is from 4pm on the day of arrival to 10am on the day of departure. Arrivals after 8pm are by prior arrangement only and may incur an extra charge. Caravans not occupied by noon the following day may be re-let if no notification is given or if payment is not received in full.
  2. Report to Reception on arrival. The numbers in your party must be stated at the time of booking and must not exceed the number of berths in the caravan. Only persons and pets declared on the booking form will be accommodated. Any guests or visitors must be  reported to Reception on arrival. Cars must never be parked on the grass; please use the parking areas provided.
  3. A maximum of two well-behaved dogs (excluding dangerous breeds) are permitted in selected caravans and must be declared when booking. They must not be left unattended in the caravan at any time. Dog owners must bring the dog’s own food dishes and bedding or basket and must keep pets off beds/upholstery/soft furnishings in the caravan.  Caravan utensils such as tin openers, spoons or forks must never be used for preparing dog food. Dogs must always be kept on a short lead whilst outside on the Park and never tied up on an extendable lead outside. Dogs must be exercised off the Park. A charge per dog per week will be made (up to a maximum of 2 pets). Guide dogs are exempt from these charges.
  4. Bookings made by persons under 18 years cannot be accepted. All children must be given suitable supervision by parents/guardians throughout the hire period. It is important that parents/guardians always know where their children are and that children are not left unattended in the caravan.  Ball games are not permitted in the vicinity of caravans.
  5. All-male or all-female parties or parties under the age of 25 will only be allowed to hire the caravan at the absolute discretion of the Park Manager whose decision is final.
  6. All prices include VAT but these may vary at any time, for example in the event of a change of VAT rate, or the introduction of any tax or bank charges or other costs we may incur if payment is made in a foreign currency, or if we have to re-present a cheque.
  7. Prices may be subject to change without prior notification.
  8. The deposit is payable at the time of booking and is non-refundable. Provisional bookings are held for 7 days only after the initial contact. The balance is payable 28 days before the arrival date for all methods of payment. If the balance has not been received by the due date your booking may be cancelled and the caravan offered for hire without notification. If you change your holiday date after booking the balance will still be due on the original balance due date. For bookings made within the 28 days prior to your start date, you will be required to pay the full hire charge when you make your booking, unless we specifically agree otherwise.    
  9. If you cancel, the deposit will not be refunded. Short breaks are non-refundable. If cancellation is made before the balance is due, we will relieve you of all responsibility to pay the balance and will refund you the balance should this have been paid; the balance will be refunded in the manner in which it was paid. If cancellation is made subsequently to a change of holiday date any refund will be made in accordance with the earlier balance due date. If you cancel after the 28 day balance due date you forfeit the full amount.
  10. We provide sheets, pillows, pillowcases, duvets and covers or blankets. We do not provide cot bedding or linen, soap, towels or other bathroom and kitchen requisites.
  11. Due to anti-smoking laws, smoking is not permitted in any caravan. Customers and their guests are required to refrain from smoking inside all static caravans. Failure to do so will result in the hirer, their family and guests being asked to leave without recompense.
  12. No illegal substances or offensive weapons may be brought onto the Park. No firearms/air rifles may be brought onto the Park without the Park Manager’s approval. All safety and security precautions must be taken at all times.
  13. No golf practice permitted on the Park, this includes practice swings without golf balls.
  14. For the safety of all, there is a speed limit of 10 mph on the Park.  Any person exceeding this limit, or driving with undue care, shall be removed from the site with immediate effect and without recompense.
  15. The Management is entitled to refuse a reservation or to refuse to hand over the caravan to any person who in his opinion is not suitable to take charge. In such cases all deposits shall be refunded in full and the booking agreement will be discharged.
  16. The Management also reserves the right to expel without recompense any person for conduct that is detrimental to the Caravan/Park or to the well being and safety of other Park visitors and staff. This includes customers and customers who allow their guests to smoke inside a no-smoking caravan. All damages, etc. must be paid for.
  17. We reserve the right to enter the caravan under special circumstances or emergencies, to inspect the caravan or to carry out safety checks, etc.  Air vents must never be sealed off under any circumstances.
  18. Hirers/Occupants  must undertake to keep their caravan and the laundry area in a clean and tidy condition during the period of their occupancy and must leave the caravan and laundry area in the condition in which they would wish to find them.
  19. Hirers/Occupants will be charged for any damages, breakages and any extra cleaning expenses incurred. There will be a charge for the replacement of lost caravan keys.
  20. Dornoch Firth Caravan Park and its employees shall not be liable for any loss, damage to or theft from any caravan or other property, nor for any injury, accident or mishap to any person on the Park, unless the same be caused or contributed to by any negligence or default on the part of Dornoch Firth Caravan Park or its employees.  You should insure your property against any unforeseen eventuality. By occupying our caravan, you accept responsibility for it and its equipment throughout the period of hire.
  21. Musical instruments, TVs and radios, cassette players, etc. and all motor vehicles must not be used to cause nuisance to others on the Park, especially between the hours of 10.30pm and 8am.
  22. A copy of the Park rules is available in the caravan and on display in Reception.  All holiday makers are expected to read and respect the rules during their stay and note that the Management reserves the right to make changes to the rules or prices at any time. Payment of a deposit constitutes accepting these responsibilities for all members of your party.
  23. Left belongings can be returned by arrangement and the pre-payment of a handling and administration charge of £10 plus postage and packing, otherwise they will be disposed of after 14 days.
  24. These rules are intended to ensure all our guests enjoy their holiday at Dornoch Firth Caravan Park and wish to return again to savour our unique atmosphere, location and beautiful surroundings.